Jan 1, 2024Strategic plan
Office of Management & Enterprise Services It Strategic Plan 2024-2026
The IT Strategic Plan focuses on driving efficiency across government through streamlining processes with AI and automation, data-driven decision making, and enhancing citizen engagement with chatbots. It prioritizes employee empowerment by improving workstation support, maturing IT service management, and implementing zero-touch computer deployments. The plan also emphasizes digital transformation by improving citizen experience, maturing emerging technology, and maturing enterprise reference architecture. Additionally, it focuses on technology management through modernizing legacy systems and expanding the state network, as well as data enablement by maturing security and the statewide data platform.