Jan 1, 2026StrategicPlan
BoardStrategic Plan 2026-2028
This strategic plan outlines a vision for a water sector organization committed to environmental stewardship, innovation, and exceptional customer service at responsible rates, with a core mission to protect public health and the environment. It is guided by values including ethical leadership, sustainability, and diversity. The plan is structured around seven key goals: enhancing customer satisfaction and community engagement, advancing environmental stewardship, ensuring safety and security, fostering a strong people and culture, maintaining governance and fiscal responsibility, ensuring infrastructure reliability, and promoting innovation and agility.