City of Birmingham

This briefing memorandum details the City of Birmingham's 311 Revamp System, an initiative stemming from the City's Strategic Plan to enhance customer service and accessibility. The initiative, which went live on November 15, 2019, focused on three key goals: improving user experience for residents, providing more tools for employees, and leveraging cost-effective, updated technology. The revamp has led to improved citizen service, empowered employees, more efficient internal processes, streamlined case management, and enhanced reporting functions.

This Transition Report, titled "The Woodfin Way," presents public input and recommendations for progress in Birmingham, guided by the mission of "Building Community Through Servant Leadership" and the theme of "Putting People First." The report identifies five key areas for strategic guidance: Neighborhood Revitalization & Public Safety, Education & Workforce Development, Entrepreneurship & Economic Development, Transparent & Efficient Government, and Social Justice. Underlying these areas are four major themes: People, Communication, Infrastructure, and Collaboration. The report aims to provide a roadmap for the Mayor's administration, focusing on citizen-led initiatives to foster a better Birmingham.

The City of Birmingham's strategic plan, known as 'The Woodfin Way,' provides a clear path for progress centered on 'Putting People First.' It is structured around six main goals: Safe, Secure and Sustainable Communities; Healthy, Thriving and Diverse Neighborhoods; High-Performing 21st Century Education and Workforce Development Systems; Innovative and Inclusive Economy Supported, Shared, and Served by All; Highly Effective, People First, Smart Government; and Global, Legacy Leadership Partner for Equity and Social Justice. The plan aims to drive successful outcomes across these initiatives, ensuring transparency, effective communication, and a generational impact for the city's residents.

This document, a citizen-led transition report, outlines a strategic roadmap to achieve Mayor Woodfin's Vision 2025 for the City of Birmingham, with an overarching theme of 'Putting People First' and a mission of 'Building Community Through Servant Leadership'. It synthesizes recommendations across five key areas: Neighborhood Housing & Homelessness, Arts, Culture & Entertainment, Accountable & Efficient Government, Education & Talent, and Entrepreneurship & Economic Development. The plan emphasizes enhancing collaboration and developing critical infrastructure (physical, human services, technological, and digital) to foster positive change and an equitable economic ecosystem for all citizens.

This document presents the Performance Assessment Highlights for the City of Birmingham, based on an assessment conducted by Crowe Horwath, LLP. The assessment aimed to gain a deeper understanding of city operations, finances, personnel, management systems, and procedures across nine key departments. It outlines thirty-three recommendations designed to achieve several objectives, including improving operational efficiency, streamlining organizational structures, reducing costs without sacrificing essential services, ensuring long-term financial sustainability, and safeguarding taxpayer funds. The overall goal is to position the City of Birmingham as a world-class service provider.