Closing soon

YH27-0048– IV&V AI Call Center RFP

Description: AHCCCS is seeking an independent verification and validation contractor for its AI-powered call-center integration using Genesys Cloud and ServiceNow. The work includes independent oversight of project governance, technical implementation, testing, AI functionality, security and HIPAA compliance, and operational readiness through go-live. This open task order has a 15-month performance period anticipated to run from January 2027 through March 2028, and proposals are due November 2, 2026, at 3:00 P.M. Arizona Time.

Buyer: Arizona Health Care Cost Containment System
StateAgency · AZ, US
Released: Oct 2, 2026
Closes: Nov 2, 2026(14 days left)

RFP documents

Solicitation files and supporting documents for this bid.

1 file available

https_www_azahcccs_gov_Resources_Downloads_Solicitations_Open_RFPs_YH27_0048_YH27_0048_TaskOrder_pdfPDF

Key Contacts on this RFP

Decision makers connected to this RFP from Arizona Health Care Cost Containment System.

William KennardAdministrator Healthcare Workforce Development

*******@************

+1 (***) ***-****

Patty DennisAssistant Director, DMPS

*******@************

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