Summary
This solicitation (SW-115844) requests a vendor to design, build, test, and deploy a business process automation customer self-service solution that enables residential and commercial customers to start and stop water services and to perform self-service move-in and move-out functions. The solution must improve call center efficiency and customer experience, reduce routine move-in/move-out calls, and establish call traceability, reporting, integration methods, error handling, deployment, and support requirements. Eligibility is limited to onshore U.S. organizations, work performance is offsite, questions are due by 2026-07-08, and the solicitation expires on 2026-07-13.