Request for Proposals (RFP): Information Technology Consulting Services

Description: The Santa Cruz County Regional Transportation Commission (RTC) invites interested parties to submit a proposal for Information Technology (IT) Consulting Services. The RTC seeks an experienced IT consulting firm to provide reliable, responsive, and professional IT support services for the RTC's day-to-day technology operations, including ongoing technical support, troubleshooting, maintenance, consultation, security assistance, project support, and coordination with third-party technology vendors. Services are expected to include day-to-day help desk and end-user support, infrastructure management, cloud and Microsoft 365 administration, cybersecurity, backup and disaster recovery, Zoom and hybrid meeting technology support, public records/electronic records assistance, asset and license management, and project support. The Consultant shall provide services remotely, onsite, or through a combination of both as required. The RTC operates in a public-sector environment and requires compliance with applicable laws, records retention, public records requests, accessibility, and information security practices. The solicitation indicates a performance period beginning December 7, 2026, and the RTC reserves the right to award multiple firms. The RFP includes a detailed set of minimum qualifications (including a minimum of five years' relevant experience), required technical and cybersecurity capabilities, Microsoft 365 and cloud expertise, network and infrastructure experience, backup and disaster recovery experience, end-user/device management, Zoom and hybrid meeting support, public records/electronic records support, vendor and project management capabilities, staffing and personnel requirements, communication and confidentiality expectations, insurance and legal/business requirements, references, subcontractor disclosure, continuity of service procedures, and other contractual and administrative requirements. The RFP also provides detailed instructions on proposal content and format (proposal not to exceed 15 pages excluding required forms and resumes), evaluation criteria (qualification of firm/proposed staff, approach to scope of services, and fees), and the overall solicitation timeline and process.