Summary
The Metropolitan Water District of Southern California requests proposals to replace its current on‑premises telephone system with a hybrid cloud telephone solution that improves resiliency and flexibility across Metropolitan locations. The work includes a call‑center application with recording, Microsoft Office 365 voicemail integration, E911 capabilities, conference-room and desktop phones (including softphone support), maintenance of existing SIP trunks and survivable gateways, and centralized administration tools. Respondents must meet minimum VOIP deployment experience thresholds, comply with California DIR registration, and satisfy participation goals (including S/DVBE), and proposals must be submitted electronically via Metropolitan’s e‑procurement portal.