Description: Provide expert professional airport customer experience consulting services during 2025 through 2029.
SpecialDistrict · NY, US
From the first pre-RFP signals to the published RFP and its files.
Board meeting
637 days before RFP
The Chief Financial Officer's proposed 2023 budget included 17 million dollars for new technology and customer-experience initiatives and emphasized customer experience in facility operations.
Chief Financial Officer Libby McCarthy who will review the proposed 2023 budget this budget is being posted on the port Authority's website throughout through December 11th for public comment our Chief Financial Officer will provide an overview of the nature of the comments received as part of her presentation and we will defer voting until after the…
Port Authority of New York and New Jersey Board Meeting
Board meeting · Dec 16, 2022
Board meeting
637 days before RFP
The Port Authority reported strong 2022 airport customer-experience scores but said performance was not yet where it wanted it to be.
in terms of our passing our customer experience priority our three major airports in 2022 achieved the highest ever cumulative score on the most respected passenger survey in the airport industry the airport service qualities survey we're not yet where we want to be but Travelers the public whom we serve are now beginning to tell us that we're on the right…
Port Authority of New York and New Jersey Board Meeting
Board meeting · Dec 16, 2022
RFP published
Proposals due (1388 days left)
Decision makers connected to this RFP from Port Authority of New York and New Jersey.
Adjacent opportunities open for bidding right now.
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Provide expert professional airport customer experience consulting services as requested on a call-in basis.
The Port Authority of New York and New Jersey seeks proposals from qualified firms to provide expert professional airport customer experience consulting services for Small Business Enterprises on a call‑in basis during 2025 through 2029. The RFP is posted on the Port Authority’s Bonfire portal and is currently open, with submissions due by August 30, 2030 at 2:00 PM EDT.
