Summary
Seeking an operations manager for its demand response service. This role will work to assist the director in implementing department goals and objectives. This position will provide oversight for all of the functional areas of GCTD's ada/paratransit (demand response) service. This is accomplished by monitoring the daily activities of the operations, call center, resolving customer and employee issues, implementing performance measures and producing reports, tracking department performance, preparing and monitoring budget, managing staff, and ensuring that reliable and safe service is rendered to ada eligible and other eligible clients.