Open RFPInformation Technology System Services (Request for Qualifications/proposals)
Description: The Information Technology System Services shall include the following services for all City offices: A. File Server Management:
Daily online real-time monitoring of critical functions. Unlimited on-site and remote support. Complete service pack and patch updates on a regular basis. Review all ancillary programs, including but not limited to firewall, tape backup, Antivirus programs etc. for updates and confirm system maintenance checks are being. performed. Perform forced data backup on the application server. B. Workstation Management: Unlimited on-site and remote support. Complete patch management. Maintain properly functioning configurations. General Consulting/IT services. Examples of general IT services are server, workstation, printer, network device. consultation, configuration, and installation, software updates, network troubleshooting, firewall
adjustments, email troubleshooting, hardware troubleshooting.