Summary
Requirements for Enterprise Infrastructure Operations Support Services (EIOSS). This RFI is being conducted for a replacement contract EIOSS after its period of performance ends. The follow-on contract, Enterprise Automation and Unified Task Orchestration (eAUTO), will provide modern and adaptive IT Operations to include: Automation: Automation tools like Infrastructure as Code (IaC), Robotic Process Automation (RPA), and AI-powered auto-remediation minimize manual intervention, improving efficiency and reducing human errors. Unified Task Orchestration: Complete and wide-ranging implementation of Unified orchestration platforms enables seamless workflow management across IT domains, ensuring seamless end-to-end task execution. Automated Intelligence & Predictive Analytics: AI-driven predictive analytics and AIOps (Artificial Intelligence for IT Operations) detect anomalies, predict failures, and initiate self-healing processes, reducing downtime and improving system resilience.