Summary
The City of London, Ontario is soliciting proposals from qualified vendors for an Employee & Family Assistance Program (EFAP) under RFP-2026-124 to provide confidential short-term counselling, workplace support services, trauma response, and 24/7 crisis counselling for City employees and their eligible dependents. The contract term is 60 months and includes program promotion, orientation, utilization reporting, account management, and resources for health, wellness, legal, financial, and lifestyle needs. Bid documents (main RFP plus Schedules A/B/C and insurance appendices plus Addendum #1) are available on the london.bidsandtenders.ca portal for a $40 fee, and online submissions are due by Friday, July 17, 2026 at 2:00 PM EDT, with questions due by July 10, 2026.