Summary
The State of Maine Department of Health and Human Services, Office of Aging and Disability Services issued RFP# 202512168 to conduct the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey for adults with disabilities, evaluating experiences of care under Medicaid HCBS waiver programs. The contractor will develop and administer a customized CAHPS instrument (69 items plus a 21-item Employment Module and up to three department-specific questions), produce a representative sample plan, administer surveys within required timelines, provide respondent support, analyze survey data, and deliver a final report with methodology and recommendations. The period of performance begins April 1, 2026 through March 31, 2028 with two optional renewal periods.