Business Process Operations (BPO) Customer Contact Center Services

The anticipated scope of work (i.e., tasks) to be performed is detailed below: (Contact Center): Handle inbound and outbound customer communications across multiple contact channels (phone, webform/email, chat, text/SMS). (Contact Center): Assist with FAFSA and Specialty Program applications and respond to a variety of general and program-specific inquiries. Specialty Programs include Public Service Loan Forgiveness (PSLF), Temporary Expanded Public Service Loan Forgiveness (TEPSLF), Total and Permanent Disability (TPD), and the Teacher Education Assistance for College and Higher Education (TEACH). See attached file.