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The anticipated scope of work (i.e., tasks) to be performed is detailed below: (Contact Center): Handle inbound and outbound customer communications across multiple contact channels (phone, webform/email, chat, text/SMS). (Contact Center): Assist with FAFSA and Specialty Program applications and respond to a variety of general and program-specific inquiries. Specialty Programs include Public Service Loan Forgiveness (PSLF), Temporary Expanded Public Service Loan Forgiveness (TEPSLF), Total and Permanent Disability (TPD), and the Teacher Education Assistance for College and Higher Education (TEACH). See attached file.
Starbridge can help you:
Pain points mentioned in board meetings and strategic plans
Instantly outline and draft all requirements
Bring in your USPs and exploit competitor gaps
Starbridge can help you:
Get ahead of RFPs — target accounts planning budget or ending contracts soon
Accounts with contract expirations, meetings mentioning your product, grants, budget changes and more
Starbridge.ai books 30 - 40% of leads into meetings
Qualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services,
Posted Date
Mar 28, 2025
Due Date
Jan 23, 2026
Release: Mar 28, 2025
Close: Jan 23, 2026
Qualified Respondents to provide auxiliary Customer Care Contact Center (CCCC) Services,
AvailableCharlotte Douglas International Airport (CLT) seeks a vendor to provide customer support services for terminal operations (non-federally funded). Scope covers staffing, operations and transition plans, training, and ongoing terminal customer support; contract term is three years with two optional one-year renewals. Evaluation emphasizes proposer experience, key project team, staffing/scheduling, operations/transition plan, training plan, and compensation. Proposals must be submitted via the airport's e-bidding portal; a non-mandatory pre-proposal conference/site visit is offered.
Posted Date
Dec 2, 2025
Due Date
Jan 13, 2026
Release: Dec 2, 2025
Close: Jan 13, 2026
Charlotte Douglas International Airport (CLT) seeks a vendor to provide customer support services for terminal operations (non-federally funded). Scope covers staffing, operations and transition plans, training, and ongoing terminal customer support; contract term is three years with two optional one-year renewals. Evaluation emphasizes proposer experience, key project team, staffing/scheduling, operations/transition plan, training plan, and compensation. Proposals must be submitted via the airport's e-bidding portal; a non-mandatory pre-proposal conference/site visit is offered.
The City of Windsor seeks a service provider to manage and operate its 311 Customer Contact Centre, focusing on high-quality, citizen-focused services, improving engagement, streamlining service delivery, and leveraging technology for continuous improvement.
Posted Date
Nov 5, 2025
Due Date
Dec 12, 2025
Release: Nov 5, 2025
Close: Dec 12, 2025
The City of Windsor seeks a service provider to manage and operate its 311 Customer Contact Centre, focusing on high-quality, citizen-focused services, improving engagement, streamlining service delivery, and leveraging technology for continuous improvement.
The Louisiana Department of Health seeks information for designing, developing, and implementing a consolidated customer service contact center to support Medicaid, SNAP, and other public assistance programs. The center should handle fluctuating call volumes, integrate modern technology, and provide multilingual, culturally competent services. The RFI aims to gather insights on organizational experience, implementation approach, staffing, quality assurance, technology integration, and data security.
Posted Date
Nov 19, 2025
Due Date
Dec 22, 2025
Release: Nov 19, 2025
Close: Dec 22, 2025
The Louisiana Department of Health seeks information for designing, developing, and implementing a consolidated customer service contact center to support Medicaid, SNAP, and other public assistance programs. The center should handle fluctuating call volumes, integrate modern technology, and provide multilingual, culturally competent services. The RFI aims to gather insights on organizational experience, implementation approach, staffing, quality assurance, technology integration, and data security.
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