Summary
Preventative Maintenance and Curative Repair: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform preventative maintenance and curative repair as defined in this Statement of Work (SOW) except for those items specified as Government furnished property and services. The contractor shall accomplish: Protective Service includes annual preventative maintenance for the Biomek i7 Automated Liquid Handler and accompanying components (i.e., computer, software, hardware interfaces) to ensure unit is
operationally functional and meets manufacturer’s specifications upon departure. Comprehensive, unlimited repair services for all components. This includes prompt call back response to scheduled visits and a two-business day onsite repair response as well as telephone and email technical support to ensure instrument is available to continue daily sample processing and ongoing research projects in order to meet USDA-SEL mission requirements. See attached file.