Summary
The State of New York is soliciting proposals for Unified Communications Services (reference 85826P0003) to procure, implement, and support a unified communications/contact-center system that includes AI-powered contact-center capabilities, integration with Cisco CVP/ICM and related scripting, and 24x7 application support and maintenance. The solicitation was posted on 2026-06-25 and is listed as open with an expiration window in summer 2026. I could not find the buyer-managed/original posting on New York State public procurement indexes (the official NYS Contract Reporter search returned no matching ad), so only commercial aggregator listings and a referenced document name were located publicly.