Summary
The City of Calgary, through the Government of Alberta's Alberta Purchasing Connection (APC), has issued Request for Proposal '26-1589 - Chat and Live Agent' seeking a robust chat and live agent software solution for its Planning and Development Services department. The goal is to enhance customer service by enabling efficient, real-time communication between residents, businesses, and City staff regarding permitting inquiries and processes, including queue management, call routing, escalation features, and analytics/reporting tools with future scalability and integration capabilities. The estimated contract value is $250,000 CAD over a 12-year period (December 31, 2026 through December 30, 2038), and bids must be submitted via the SAP Business Network portal by 2:00 PM MT on July 21, 2026.