IT Staff Augmentation Services (RFP)

Provide IT managed workforce and staff augmentation solutions service.

This RFP is requesting staffing services to support the following three categories: 1. Complete Network & Data Center Infrastructure support - telecommunications, operations, hardware and connections to the network from various departments along with diagnostic help for related key team interactions. Network support will be supplemented with manufacturer warranty maintenance and support contracts for the actual hardware. This includes firewalls, servers, content filtering services, applications, backups, data centers, internet, and connections to vendor providers (including fiber and telecommunications) and all district departments including support of Plant Facilities Division services (security and video/camera initiatives) and more (see appendices). Enterprise Device Management includes imaging for all device operating systems (Windows, iOS, macOS, chromeOS if expansion warrants), design/customization of device packages and deployments, programming/scripting, app blocking, rules and overall program parameters for successful best in practice device deployments. Works hand-in-hand with vendor who touches/prepares devices with the deployment package. Security Services includes managing and setting-up/servicing the various components of MS Defender deployment, vulnerability management, cybersecurity integration and coordination/support with vCISO and overseeing/main point of contact for 24x7 SOC services vendor. Must work with and train internal BPS security support staff as well as vendors to achieve best practices in risk assessment and testing based on the NIST standards.

Provides consulting services to support information technology (IT) projects for both hardware and software systems across the authority.

The Commonwealth of Pennsylvania Department of General Services is soliciting IT staff augmentation services via a managed service provider (MSP) to provide staffing resources, subcontractors, and a vendor management system (VMS). The contract term is 2 years with up to three 1-year renewals; proposals must be submitted electronically through JAGGAER and bids are due 2025-12-18 at 2:00 PM.