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This contract includes 1 purchase order from Mar 22, 2023 to Mar 22, 2023
| Buyer | Vendor | Issued Date | Quantity |
|---|---|---|---|
| Health Resources and Services Administration | Jeff Murray's Programming Shop Inc | Mar 22, 2023 | 1 |
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This document is a Project Change Request (Addendum) updating the Statement of Work between Anthology (also referred to as Blackboard) and the University of Connecticut for the period of July 1, 2025, to June 30, 2030. The SOW details blended Tier 1 agent support for Learning Management System (LMS) and IT Help Desk services, available 24/7, supporting students and faculty/staff in English and Spanish. The annual contract is based on a projected volume of up to 1,000 incidents, with provisions for overage fees. Service Level Agreements and specific terms regarding Third Party Servicer Functions are included. This change request has no financial impact on the existing SOW, maintaining the total estimated project value at $32,251.49.
Effective Date
Jul 1, 2025
Expires
Effective: Jul 1, 2025
Expires:
This document is a Project Change Request (Addendum) updating the Statement of Work between Anthology (also referred to as Blackboard) and the University of Connecticut for the period of July 1, 2025, to June 30, 2030. The SOW details blended Tier 1 agent support for Learning Management System (LMS) and IT Help Desk services, available 24/7, supporting students and faculty/staff in English and Spanish. The annual contract is based on a projected volume of up to 1,000 incidents, with provisions for overage fees. Service Level Agreements and specific terms regarding Third Party Servicer Functions are included. This change request has no financial impact on the existing SOW, maintaining the total estimated project value at $32,251.49.
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