Frost & Sullivan

Customer Contact East: A Frost & Sullivan Executive MindXchange provides the tools, insight and relationships to execute your customer contact strategy; improving customer satisfaction rates, reducing customer churn and increasing revenue! The conference will focus on three main zones: Personalization and the Customer-Centric Experience, Automation for Process Optimization and Efficiency, and Achieving Structured, Scalable and Integrated AI. It will also feature a CX Women’s Leadership Alliance Workshop. The event explores four days of transformative discussions designed to redefine customer success strategies and enhance industry networking.