IUCX Conference 2026
Organized by CS Week (CS Week Annual Conference / Innovate UtilityCX)
The 2026 IUCX Conference is a premier event where bold ideas meet utility innovation.
- Dates
- Apr 14-16, 2026
- Location
- Tampa, FL
- Deadline
- -
- Attendees
- 2,000
- Vendors
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About this conference
The 2026 IUCX Conference is a premier event where bold ideas meet utility innovation. It gathers top minds in the industry to address the future of customer experience, focusing on critical topics such as affordability, workforce transformation, and the rise of AI. Attendees can engage in hands-on workshops, explore cutting-edge solutions in the industry's largest CX exhibit hall, and gain game-changing strategies to enhance performance, foster innovation, and make a significant impact. This conference is dedicated to redefining utility customer experience for electric, gas, and water/wastewater utility professionals across North America and beyond. Key areas covered include Billing & Payments, Contact Centers, Credit & Collections, Digital Engagement, Disruptors, Field Services, Leadership, and Analytics.
Sponsorship options
IUCX offers various sponsorship and exhibiting opportunities tailored to fit different budgets, manpower, and strategic objectives. Sponsoring or exhibiting at the IUCX Conference 2026 provides increased brand and product visibility, and an opportunity to meet senior-level utility decision-makers and management-level professionals evaluating software solutions or seeking consultant expertise in utility customer service and supporting IT. Detailed options and pricing are available in the 2026 Prospectus.
Attendee roles and functions
Roles and teams represented at IUCX Conference 2026
Conference verticals
Public-sector and commercial markets covered by this event
Vendors at this conference
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