EMACS - The Customer Experience Conference
Organized by EMACS – The Customer Experience Conference (Chartwell Inc.)
EMACS, Chartwell's Customer Experience Conference, brings utility professionals together to exchange practical insights, explore emerging trends, and uncover strategies t...
- Dates
- Sep 22-24, 2026
- Location
- Atlanta, GA
- Deadline
- -
- Attendees
- 500
- Vendors
- Unlock to view
About this conference
EMACS, Chartwell's Customer Experience Conference, brings utility professionals together to exchange practical insights, explore emerging trends, and uncover strategies that strengthen every stage of the customer journey. Attendees can build new connections, gain actionable ideas, and leave better equipped to drive meaningful improvements within their organization. The 2026 program features a dynamic, forward-looking agenda focused on the evolving realities of utility customer experience, with sessions covering Customer Experience, Business Customers, Billing & Payment, Vulnerable Customers, Electrification, and Arrears Management.
Sponsorship options
Chartwell offers various sponsorship levels (Megawatt, Kilowatt, Amp) that include multi-channel brand amplification, lead generation opportunities (e.g., exclusive conference registration email lists), and event-wide recognition. Specific sponsorship opportunities include speaking roles (e.g., Partner Power Session, panelist), technology sponsorships (Wi-Fi, Charging Lounge, Mobile App), branding elements (Welcome Tote, Lanyards, Key Cards, Luxury Coffee Cart, Headshot Station, Relaxation Lounge), dedicated lead generation tools (Private Meeting Room, Vendor Roundtables, Vendor Dinner), and exclusive networking event sponsorships (Council Reception, Welcome Reception, Morning/Afternoon Refreshment Breaks, Women in Energy Networking Happy Hour, Wednesday Networking Reception, Main Event). Exhibitor-only packages are also available, offering a 10x10 booth with premium placement and strategic brand amplification.
Attendee roles and functions
Roles and teams represented at EMACS - The Customer Experience Conference
Conference verticals
Public-sector and commercial markets covered by this event
Vendors at this conference
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