Customer Success Summit San Francisco

Transform customer success into the revenue engine leadership can't ignore. This flagship Customer Success Summit in San Francisco, with five years of event legacy and 700+ CS pros, focuses on empowering CS leaders to drive Net Revenue Retention (NRR), embed predictive analytics, and strategically automate processes while maintaining vital human relationships to retain and expand accounts. The summit offers a two-track format to provide attendees with frameworks, metrics, and influence strategies to own revenue outcomes, use AI and automation for churn detection and expansion opportunities, and translate CS impact into executive-level language for increased influence, budget, and headcount. Key themes include building AI-native CS organizations, leveraging AI at scale, proving customer value, driving expansion, transforming CS into a strategic growth engine, connecting with redefining CS leaders, and gaining leadership skills to keep pace with industry changes.