- CalSAWS approved multiple change orders including Identity Access Management (IAM) replacement work. - Infrastructure SLAs tracked with liquidated damages and metrics covering availability, audits, and Security Information and Event Management System uptime. - Contact center disaster recovery concept planned for implementation in the current fiscal year.
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Why now
Meeting MentionPre-RFPDetected: Aug 14
Key Contacts · Verified by Starbridge
Adam Dondro
Agency Chief Information Officer (AIO); Director, Office of Technology and Solutions Integration (OTSI); State Ex‑Officio Member, CalSAWS JPA Board
Michael J. Sylvester
Chair, JPA Board of Directors
TXAug 5
Why now
- City Hall server running finance and employee files is “pushing up on” replacement after ~4 years. - On-site server costs rose from about $40,000 to $112,000 as data centers purchase capacity. - Council discussed switching to a cloud service with security/off-site backups to reduce future spike costs.
Meeting MentionPre-RFPDetected: Aug 5
Key Contacts · Verified by Starbridge
Erica Threlkeld
Accounting Analyst / Billing Supervisor
Karen Sanchez
Accounting Director
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