Rialto Water Services

The City Council and Rialto Utility Authority Board convened to establish water rules and regulations, incorporating provisions from the Water Shutoff Protection Act (Senate Bill 998). Key discussion points included maintaining a written policy for water service discontinuation due to nonpayment, offering payment plans, alternative schedules, and a formal appeal process. The policy ensures no service discontinuation until 60 days of delinquency, requires written notices, and provides conditions prohibiting discontinuation for medical or financial reasons. It also addresses reconnection fees, interest waivers for low-income customers, and reporting annual disconnections.