Ohio Attorney General's Office Program Plan
This document introduces the CARES Program, an initiative by the Ohio Attorney General's Office (AGO) to upgrade debt collections. The program prioritizes improving the experience for clients, partners, and Ohioans in debt, with a focus on maximizing recovery for clients, protecting taxpayer-funded resources, and providing service to indebted parties. Built on principles of courtesy, respect, fairness, reliability, and responsiveness, the CARES Program is supported by three pillars: People, Processes, and Technology. Key strategies include enhancing service experiences, removing inefficiencies, simplifying business rules, introducing state-of-the-art technology, engaging clients with technical solutions, and employing enhanced data-analytic capabilities.