Stephany Trotti

The Department of Savings and Mortgage Lending's strategic plan for 2025-2029 focuses on effective regulation of the thrift and mortgage industries, efficient consumer responsiveness, and effective agency administration. Key objectives include being accountable to taxpayers, operating efficiently, providing excellent customer service, and ensuring transparency. The plan also involves monitoring emerging issues, conducting compliance examinations, adopting the CSBS State Examination System, and sustaining prompt resolution times for consumer complaints.

The strategic plan for the Department of Savings and Mortgage Lending (SML) outlines the agency's mission to serve the people of Texas by supervising and regulating the residential mortgage lending industry, state savings banks, and savings associations. The plan focuses on effective regulation of the thrift and mortgage industries, consumer responsiveness, and agency administration. It includes goals such as ensuring the safety and soundness of savings institutions, protecting consumers through fair mortgage industry regulation, and providing timely responses to inquiries and complaints. The plan also addresses workforce skills, turnover, and strategies for hiring and retention, as well as customer service performance measures.