South Carolina Department of Health and Human Services Quality Assurance Performance Improvement Guide
This Quality Assurance Performance Improvement (QAPI) Guide outlines the framework for continuous quality improvement within the organization. Its core purpose is to be innovative in enhancing the health, quality of life, and care for South Carolinians, guided by data-driven decision-making, an inclusive QAPI committee, and measurable goals. Key focus areas include member satisfaction, quality of care and services, and overall quality of life, with activities integrated across diverse service areas such as Managed Care, Behavioral Health, and Community Long-term Care. The guide emphasizes identifying systemic issues, developing corrective actions, and implementing Performance Improvement Projects (PIPs) to ensure sustained excellence and member-directed care.