Robert Quintero

This document is a Q3 FY26 Mission Excellence Progress Dashboard for the Oregon Lottery, detailing strategic, agency-wide team goals and objectives effective from July 2025 to June 2026. The plan is structured around four key categories: Financial Sustainability, Security + Technology, Team, and Lottery Community, encompassing six specific SMART goals. Key initiatives include delivering year one of the Lottery Product Profitability Action Plan and the Lottery Community Sentiment Action Plan, aligning the business model with industry standards, delivering year three of the IT Strategic Plan, and executing year one of the Organizational Development Strategic Plan and year two of the DEIB Strategic Plan. It tracks progress, highlights accomplishments, identifies challenges, and outlines future steps for each objective.

The commission reviewed public comments detailing allegations of misconduct within the lottery operations and administrative practices. Key agenda items included an update on the legislative short session, specifically regarding revenue and the Oregon Arena Fund. The Director's report covered the Problem Gambling Awareness Month initiatives, a performance update on safe play strategies, volunteer efforts at local food banks, and an analysis of current sales trends across various lottery games. Additionally, the audit committee presented a report on the internal audit plan, performance measurement results, and current engagement status regarding travel expense policies and the visa card program.

The Commission addressed public comments concerning alleged systemic misconduct within lottery operations, accounting practices, and oversight. The Director provided a report covering the conclusion of the legislative session, the recognition of Problem Gambling Awareness Month, and updates on the Safer Play Data Impacts Report. Additionally, the report highlighted successful volunteer efforts at regional food banks, an overview of lottery sales trends, and recent winner success stories. The Audit Committee provided a status update on the 2026 internal audit plan, performance scorecard metrics, and personnel recruitment status.

The meeting included a review of public comments regarding integrity and operational practices, followed by a Director's report detailing the agency's responsible gambling certification, a mobile app project update, and sales performance highlights. The commission discussed proposed rule amendments concerning courier services and scratched ticket policies, with decisions made to solicit further feedback and conduct internal reviews. Staff also provided an update on the status of the current legislative session.

The commission reviewed public comments regarding the launch of the DK Replay wagering option and discussed various aspects of the lottery's operations, including staff recognitions, a new Spanish-language customer support service, and a charitable food drive. A financial report was presented, detailing strong year-to-date sales and updates on video lottery terminal depreciation and retailer internet line conversions. Additionally, the commission approved an amendment to the courier services rule concerning prohibitions on out-of-state ticket sales and reviewed proposed changes to fire suppression requirements for courier ticket storage facilities.