Senior Director of Customer Engagement and Marketing
Key decision makers in the same organization
Public records
Recent activity at GoDurham
Meetings, budgets, and plans from this organization.
Oct 8, 2026·Board meeting
Go Durham Public Meeting
The meeting addressed several operational and community matters, including updates on fixed-route services, upcoming October events, and the expansion of microtransit programs. Significant discussion took place regarding Route 13 service limitations and community feedback. The board announced the return of the State Fair shuttle service and the scheduled opening of Platform One. Discussions focused on safety and security enhancements on buses and at stops, including addressing encampment issues. Additionally, the council authorized fleet replacements and design upgrades for maintenance facilities.
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The meeting provided updates on recent service enhancements, including increased frequency on Route 4 and the introduction of Route 4B. Officials reported on fleet modernization efforts, specifically the addition of battery electric buses and future plans for the Central Durham Bus Rapid Transit project. The discussion covered budget outlooks for fiscal year 2027, noting the impact of rising costs and the receipt of one-time funding support. Additionally, staff addressed community feedback regarding bus stop placements, scheduling transparency, and the need for improved driver conduct and customer service training.
Apr 2, 2026·Board meeting
Godurham Public Meeting
The public meeting covered updates on the bus station improvement project, including the platform shift and construction timeline. Management discussed upcoming service changes in May for specific routes to address capacity and ridership demands, as well as recent performance metrics regarding on-time arrivals and missed trips. Other topics included the addition of electric and refurbished buses, new charging infrastructure plans, and upcoming community outreach events scheduled for April. Attendees also engaged in a question-and-answer session regarding bus reliability, accessibility concerns for riders with disabilities, and navigation of the current station platform structure.
Feb 9, 2026·Board meeting
Godurham Public Meeting
Key discussion topics included an update on the city's cycling walk plan, which identifies priority sidewalk projects and micro-gap improvements, factoring in access to bus stops and transit routes. Updates were provided regarding the status of GoDurham fixed-route transportation, noting positive developments with clients and staff following a transition period, and commending drivers for service during recent storms. There were updates on technology improvements, specifically the adjustment of destination signs on all fleet vehicles to ensure accurate route display. Major construction milestones were discussed, including the temporary relocation of bus boarding from the main platform starting February 16th to allow for full reconstruction of the platform to improve walkways, restrooms, seating, and lighting, a process expected to take about a year. Service continuity and communication regarding route changes were emphasized. Significant progress was noted on fleet modernization, with the introduction of 2025 battery-electric buses, replacing older, less reliable models. Plans for recognizing three new members of the GoDurham Million Miles Club and two who achieved 2 million safe miles were mentioned. Furthermore, significant capital improvements were announced, including design approval for a new state-of-the-art maintenance facility for GoAccess Paratransit and an expansion for the fixed-route fleet maintenance facility to accommodate larger buses. Progress on the Central Durham Bus Rapid Transit (BRT) project was highlighted, detailing route coverage and features like traffic signal priority, alongside ongoing planning efforts for six future BRT corridors in partnership with Durham County. Updates on GoDurham Access Paratransit included the upcoming launch of a dedicated website to streamline registration and certification processes.
