Lee Hartline

The policy outlines the intent of the Lenoir City Utilities Board (LCUB) to assure the safe and efficient use of the natural gas system, ensure customer compliance with regulations and rate schedules, promote fair treatment of customers, protect the environment, encourage economic development, modernize policies, maintain uniform operating practices, and promote the continued evolution of the natural gas system. It covers aspects such as conflict resolution, severability, authority, access to premises, responsibility for LCUB's property, compliance with regulations, promotion of technology, health and safety, and interpretation. The policy also defines key terms and addresses the initiation of gas service, connections to the LCUB gas system, service interruptions, restricted gas use, termination of service, gas service rates, billing, authority to levy charges and fees, gas system extensions, prohibition of gas resale, and service request/emergency callouts.