Citizens Property Insurance Board of Governors Meeting Agenda
The meeting agenda includes reports from various executive officers covering the risk transfer program, 2026 financial results, market accountability initiatives, information systems, and internal audit findings. Key business items for discussion and approval involve competitive rate services, product updates, managed payroll services, voluntary insurance coverages, technology infrastructure and professional services, as well as Directors and Officers and Cyber liability insurance policies.
Jun 10, 2026·
Enterprise
Get verified public-sector contacts at scale
Find verified emails, direct dials, role context, job-change updates, and organization signals across every public-sector account you sell to.
The committee reviewed the Customer Experience Update, which detailed the enterprise survey program, including modifications to the survey structure, scoring methodology, and administration processes. The discussion covered the usage of virtual policyholder focus groups to gather feedback and analyze complaints related to catastrophe events and general policyholder concerns. Initiatives for 2026 were outlined, such as enhancing billing options, IVR systems, and self-service functionality, alongside efforts to improve communications for cancellations, non-renewals, and depopulation. Additionally, an operational update was provided regarding current service metrics for the Customer Care Center, live chat, and policy services, noting trends in digital channel adoption and performance improvements.
The committee reviewed updates on depopulation efforts, noting a significant reduction in Citizens' exposure and policy count through private market capacity expansion. The discussion included Clearinghouse results, where improved pricing precision and data quality led to a higher percentage of consumers receiving private-market offers. The committee also covered the Florida Market Assistance Plan, agency management services, and new agent conformance and discipline programs designed to maintain underwriting quality standards. Finally, the meeting addressed voice-of-customer survey results and briefly discussed potential earthquake-related claims in North Florida.
May 7, 2026·Board meeting
Citizens Property Insurance Corporation Retirement Plan Committee Notice Of Meeting
The committee meeting is convened to receive and review quarterly reports and presentations provided by the organization's HR staff, the plan administrator, and the plan investment advisor.
