City Of Winnipeg Strategic Plan
This strategic plan outlines the Winnipeg Community Crisis Response (WCCR) Model, a proposed coordinated, community-based system designed to operate alongside traditional emergency services. Its primary goal is to ensure individuals experiencing non-emergent mental health, substance use, wellness, and social crises receive appropriate support at the right time. Key pillars include establishing multiple access pathways (starting with 911 diversion), a central Community Crisis Dispatch and Coordination Hub, designated Community Crisis Response Teams, and robust post-crisis follow-up with ongoing support connections. The plan aims to improve access to timely care, expand community-based response options, strengthen system coordination, enhance continuity of care, and reduce reliance on emergency services.