Public documents that mention Jacqueline Stamford.
Oct 30, 2026·Board meeting agenda packet
NJ Transit Board Operations and Customer Service Committee Committee Meeting Agenda
The committee meeting agenda focuses on operational updates and comprehensive service performance reports. Key topics include procedures for public comment registration and staff presentations covering the operations and customer service update, which includes detailed analysis of rail, bus, and light rail performance metrics regarding delays, cancellations, and reliability trends. Additional agenda items feature an update from the Customer Advocate concerning public feedback, social media trends, and customer sentiment, as well as a presentation on cost of service key performance indicators and financial data for the fiscal year.
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The committee meeting agenda includes a financial update covering operating results and fiscal performance for the third period of the fiscal year. The human resources update details recent employment actions, including hiring, attrition rates, and vacancy management. Additionally, the Office of Equal Employment Opportunity and Affirmative Action provides an overview of complaint investigations, ongoing outreach initiatives, and mandatory workplace training programs.
The agenda for the Board Administration Committee meeting includes public comment registration and procedures, followed by a staff report on financial updates. The financial presentation covers the Fiscal Year 2027, Period 2 financial report, including operating results, a balance sheet overview, and cost of service metrics. Additionally, the meeting materials include ridership reports, a review of vacant positions, and an analysis of staff attrition and hires. A consolidated statement of revenue and expenses is also provided.
Sep 30, 2026·Board meeting agenda packet
NJ Transit Board Operations And Customer Service Committee Committee Meeting
The committee meeting addressed several key operational updates, including performance reports for Rail, Bus, Light Rail, and Access Link services for the month of August. Discussions covered customer advocate updates, highlighting trending customer concerns, social media engagement, and the introduction of new customer-facing tools. Additionally, the meeting reviewed cost-of-service key performance indicators, specifically analyzing farebox recovery, subsidy per passenger, and cost per passenger metrics.
