Jan 1, 2021StrategicPlan
BoardDepartment of Motor Vehicles Strategic Plan 2021-2026
This strategic plan outlines the Department of Motor Vehicles' commitment to public safety by licensing drivers, registering vehicles, securing identities, and regulating the motor vehicle industry. It aims to deliver an outstanding customer experience, powered by its people and technology, through several key objectives. These objectives include fostering an innovative workforce, expanding digital services for simpler and faster customer interactions, creating flexible and secure technology systems with robust data governance, embedding measurable operational efficiency, and becoming California's leading customer-centric public sector organization.