Cory J. Ortiz

The AVTEC Technical Infrastructure Plan outlines the maintenance of IT resources by the Information Technology Services (ITS) Department to ensure data privacy, safety, and security while providing reliable technical services. It details the scope of services, including hardware and software maintenance, data storage, and lifecycle management. The plan also covers staff responsibilities, major activities such as monitoring and securing the IT infrastructure, and the implementation of redundant systems for data protection and recovery. The plan includes an evaluation process using metrics like network downtime and equipment failures, and it is reviewed annually by Administration and the ITS Department.