Recent activity at Los Angeles County Employees' Retirement Association
Meetings, budgets, and plans from this organization.
Nov 4, 2026·Board meeting agenda packet
Los Angeles County Employees Retirement Association Regular Meeting
The meeting agenda and operations briefing covered several key initiatives, including the deployment of IT and AI solutions such as Microsoft CoPilot, the implementation of the Genesys Cloud for contact center operations, and updates on the Mainframe System Migration. Discussions focused on the strategic plan and the status of various operational projects, including the boardroom relocation and expansion, disability retirement AI solutions, and the Member Experience Communication Project. Additionally, the committee reviewed strategies for member counseling and the development of digital self-service platforms to enhance the overall member experience.
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The Board of Retirement meeting included executive updates, the recognition of outstanding staff members, and a member spotlight. The meeting also addressed disability application approvals, consent items, and a discussion regarding the legislative platform and sponsorship package for the upcoming legislative year. Additionally, the board welcomed a new Chief Ethics and Compliance Officer.
Nov 4, 2026·Board meeting
Operations Oversight Committee Regular Meeting
The meeting focused on the implementation of the Genesis Cloud, a new contact center and member experience communication platform. Key discussions included the platform's capabilities such as intelligent call routing, AI-generated call summaries, and integration with the existing case management system, SOL. Participants reviewed the benefits of the new system for member and staff communication, including improved record retrieval, performance tracking, and upcoming features like website chatbots and portal chat capabilities.
Nov 4, 2026·Board meeting
Insurance, Benefits, and Legislative Committee Committee Meeting
The committee meeting covered several reports regarding retirement system trends, including retirement anxieties, Cost of Living Adjustments for 2027, and workforce retention studies. Staff provided updates on hospital contracts and provider network changes, a new mobile application implementation by CVS, and formulary updates for prescription drugs. The committee reviewed claims experience data, highlighting cost comparisons between insurance plans, utilization trends, and dental provider network challenges. Additionally, the committee discussed federal updates regarding healthcare pricing transparency and cost-sharing disclosure rules.
