Catherine M. Troy

The Cleveland Public Power (CPP) 5-year Strategic Business Plan, finalized in December 2006, serves as a roadmap for the 2007-2012 period. The plan focuses on enhancing efficiency, reliability, and service through key initiatives such as infrastructure expansion to increase capacity, exploration and investment in diverse renewable energy sources, and improvements in customer engagement via technology and streamlined processes. The overarching goals are to position CPP as a leader in the public utility industry, spur economic development, and ensure sustainable energy provision for the City of Cleveland.

The strategic business plan, completed in December 2006, serves as a five-year roadmap for Cleveland Public Power, aiming to solidify its position as a leading provider of electrical energy. The plan outlines 10 Strategic Options, including enhancing infrastructure, improving financial stability, increasing diversification of power, expanding market reach, and enhancing communication and technology. It also focuses on improving performance management, optimizing non-power procurement, proactively engaging in political, legal, and regulatory issues, and increasing customer satisfaction. The overarching vision is to become a role model for public utilities and a provider of world-class service, ensuring reliable and affordable energy for the residents and businesses of Cleveland.