Assistant Director - Interpretation and Technical Advice Division
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May 13, 2026·StrategicPlan
Board
Department of Revenue Strategy
This document outlines the Information Services Strategy for the Department of Revenue, aimed at delivering modern digital capabilities to strengthen trust, simplify compliance, and empower the agency. The strategy details a three-to-five-year direction, operating principles, decision-making frameworks, and a focus on leadership and culture. Key strategic outcomes include creating a clear and accessible customer experience, fostering strong partnerships, maintaining a sense of urgency, promoting a learning culture, empowering staff, and enabling modern technology. The technology strategy prioritizes transforming customer experience, leveraging cloud solutions, integrating AI tools, enhancing service delivery, evolving data and analytics, and modernizing with centralized services.
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This IT Strategic Plan for the Department of Revenue outlines a roadmap for leveraging information technology to efficiently collect revenues and fund public services. The plan focuses on five key goals: improving customer experience and data accessibility through technology, delivering high-quality and secure IT systems and services, enhancing communication and collaboration, strengthening the IT team through talent development and recruitment, and prioritizing cost containment and optimization. The overall vision is to achieve the highest level of voluntary compliance by being a trusted leader in tax administration and public service, supported by technology-driven innovation and operational resilience.
Jan 1, 2025·StrategicPlan
Board
Department Of Revenue It Strategic Plan 2025-2027
The IT Strategic Plan for the Department of Revenue focuses on leveraging technology to improve customer experience and accessibility, delivering high-quality systems and services through a secure environment, and improving communication and collaboration. It aims to strengthen the IT team by retaining and developing talent, and optimizing IT investments to reduce costs and improve efficiency. Key strategies include engaging customers in IT governance, leveraging cloud services, advancing information security, and promoting skills development.
Nov 14, 2024·StrategicPlan
Board
Washington Department Of Revenue Strategic Business Plan 2024-2029
The Washington Department of Revenue's 2024-2029 Strategic Business Plan outlines a vision to achieve the highest level of voluntary compliance by being a trusted leader in tax administration and public service. The plan's mission is to efficiently administer tax laws and public service programs with integrity. Key strategic areas include Workforce Management (attracting and developing the best teams, fostering a culture of diversity, equity, inclusion, and belonging), Tax & Program Administration (simplifying, educating, and enforcing tax laws, promoting sound tax policy, increasing voluntary compliance), Customer Experience (building relationships, empowering success, reducing customer burden, ensuring meaningful access to services), and Promoting Innovation (fostering a culture of innovation, leveraging technology to achieve goals). The plan details specific strategies, initiatives, and work efforts within each area to achieve its goals, focusing on continuous improvement, community engagement, and technological modernization.
Extracted from official board minutes, strategic plans, and video transcripts.
