Athena Beghtel

The Office of Information Technology Strategic Vision (2024-2026) focuses on stability and quality improvement to provide a positive customer experience, extending fraud prevention tools, and enhancing governance on IOP CX self-service tools. It aims to enable innovation and cost efficiencies through shared technology solutions, modernize systems, and leverage the state's buying power. The plan also emphasizes managing risk to ensure secure service delivery, promoting statewide security, data governance, and privacy awareness, and expanding cybersecurity practices across state agencies. Furthermore, it guides the growth of a skilled state technology workforce and ensures trusted partnerships with agencies for continuous improvement.