Summary
Ontario Shared Services, on behalf of a provincial ministry, is seeking information from telecommunication and communication service providers capable of delivering services for inmates at adult correctional institutes and similar groups including secured immigration detainees, minors in custodial settings, or patients in secure mental health institutions. The objective is to understand current and emerging capabilities and cost breakdowns to inform the future Offender Telephone Management System (OTMS) procurement strategy, technical requirements, commercial approach, and risk considerations. The scope includes gathering background information on OTMS solutions, sharing Ministry requirements, engaging in dialogue with providers, and refining requirements.