Summary
The Contractor shall provide a comprehensive service package that includes, at a minimum, the following: Unlimited technical support via telephone and e-mail through a designated account manager. Preventive maintenance services, including a 12-point inspection and calibration of each unit at least once every twelve (12) months. Onsite training for Government personnel and resolution of any warranty-related issues during scheduled service visits. Detailed inspection reports, updated technical literature, minor repairs, replacement of minor parts as required, and demonstrations of newly available system options. See attached file.