Summary
The California Civil Rights Department (CRD) is soliciting quotes to renew Zendesk products and services, including seats of Zendesk Suite Enterprise, Copilot AI agent add-on, Advanced Data Privacy and Protection add-on, and a Premier Essentials 24/7 support package. The RFQ is a two-year renewal contract (June 26, 2026–June 25, 2028) and will be evaluated by lowest cost with possible 'all-or-none', by group, or by line item award at the State's discretion. Quote responses are to be submitted electronically via email, and the solicitation requires multiple standard attachments and notes preference programs such as Small Business and DVBE incentives.