Summary
The U.S. Department of Homeland Security (DHS) issued a Sources Sought / Request for Information (RFI-CCMS-ROOP-26-00004) seeking a cloud-based call management solution to support an unclassified telecommunications conferencing system that serves the Office of Homeland Security Situational Awareness (OSA) and the National Operations Center (NOC). The required solution must provide a minimum 300-caller capacity with expansion capability, integrate with existing DHS telecommunications equipment, meet FedRAMP High requirements, and provide 24/7/365 operational support plus implementation, testing, and O&M services. Bidders must demonstrate prior federal telecommunications experience and FedRAMP High authorization; the listed place of performance is Springfield, VA and the opportunity is a sources-sought RFI (not a grant).