Summary
Name: Footwear Maintenance and Restoration; Description: Performs core footwear maintenance tasks including cleaning, conditioning, buffing, and polishing various materials like leather and suede. Applies creams, dyes, or liquid dressing to restore color and finish, and applies dressing to the edges of soles and heels to provide a complete and professional restoration. Percentage: 40. Name: Customer Service and Sales: Description: Provides a high-touch, hospitality-focused service by greeting guests warmly, engaging in courteous conversation, and offering professional recommendations. Processes payments accurately and may offer optional services, such as minor repairs or selling shoe care products, to enhance the customer experience. Percentage: 30. See attached file.