Summary
Full coverage for original equipment manufacturer (OEM) parts, labor and travel; repairs are performed by technicians trained and certified by the manufacturer; reagent replacement kits upon hardware failures; remote technical support 18x5; 2 business day on-site response target; control software and hardware updates; on-site applications support; discounts on advanced training; remote system monitoring available; this is the most popular full-service plan balancing; performance, productivity, and cost to deliver confidence and peace of mind; unlimited telephone support for instruments, reagents and applications will be provided at no additional charge.