Summary
IRS is conducting market research via this Request for Information (RFI)/Sources Sought Notice (SSN) for the purpose of identifying prospective sources capable of providing Cafeteria and Vending Services in support of IRS facility operations, in accordance with the attached draft language. At a high level, the requirement includes integrated support a cross the following areas: Cafeteria operations: plan, prepare, and sell breakfast and lunch offerings during required operating days and serving hours; operate required stations/service lines; provide healthy options and menu variety; conduct promotional events; and provide customer service performance consistent with measurable standards. Patron payment and refunds: operate POS; accept cash and major credit/debit cards; support contactless “tap” payments (NFC mobile wallets/cards) as required; implement POS continuity/outage procedures; and provide a documented refund/adjustment process. See attached file.