Summary
California’s Employment Development Department (EDD) is soliciting proposals for Maintenance & Operations (M&O) support for its suite of Salesforce organizations supporting unemployment, disability, work-sharing, and public portals. The contractor will provide license procurement/management, 24x7 monitoring and incident response, SDLC and integration maintenance, security/compliance activities, and staff the project with senior technical and support roles. The contract term is a 2-year base with possible extensions; scoring, exhibits, and cost workbooks are provided as attachments on the buyer’s posting.