Continuation and Expansion of Training Initiatives Focused On Artificial Intelligence (AI) in the Modern Digital Workplace - *SOLE SOURCE*

Close: Aug 1, 2026

Steller sea lion artificial intelligence image processing and counting effort.

Close: Jan 20, 2026

The contractor will: Provide, deploy, and maintain AI solutions using state-of-the-art technologies, such as agentic and generative AI, large language models, autonomous agents, real-time knowledge retrieval, and multimodal intent recognition, to fully resolve Tier 0 (Self Service) and Tier 1 (basic FAQ) inquiries. Vendors may also propose alternative solutions that achieve the same objectives. Provide accurate, timely, and contextually appropriate responses to both routine and complex inquiries, resolving complex and multi-step inquiries to the greatest extent possible. Integrate its AI solutions with, or on top of, existing vendor and Government systems or other AI solutions, or deploy them as a stand-alone solution, as needed, to ensure smooth operation, secure data exchange, and effective support across all channels. See attached file.

Close: Jan 20, 2026

The GSA Federal Acquisition Service issued a Request for Information (RFI) to gather industry input on AI-enabled contact center solutions that can autonomously handle Tier 0 and Tier 1 interactions across voice, chat, email, and SMS, with multilingual support and FedRAMP compliance. The government seeks vendor feedback on a draft Performance Work Statement and is particularly interested in technical architecture, system integration, knowledge management, and deployment metrics from similar government or enterprise environments. Responses to this pre-solicitation RFI are due January 20, 2026, and the procurement is a Total Small Business set-aside intended to support multiple federal agencies including USAGov, Login.gov, HHS, and the Department of State.