Provides critical Information Technology (IT) services. This requirement is for a contractor to provide the necessary resources to design, develop, sustain, and enhance new and existing IT capabilities for a wide range of software applications and tools. The scope in) and managing systems hosted in various environments, including on-premises data centers and cloud platforms (e.g., Cloud One, Microsoft Azure, AWS, DISA STRATUS), and requires the ability to handle a significant volume of trouble tickets and service requests. The overall scope of work includes, but is not limited to, the following service areas: a. Program and Project Management: Overseeing all contract activities, managing multiple simultaneous IT projects, and ensuring requirements are met on schedule and within budget.
b. Software and Application Development & Sustainment: Developing, maintaining, and sustaining a variety of web, client, and database applications using technologies such as .NET Framework/Core, C#, Oracle, and MS SQL Server. This includes support for the Contract Repair Management System (CRMS). c. Database Administration (DBA): Installing, monitoring, and maintaining Oracle and MS SQL Server databases, including performance tuning, security hardening (STIGs), and high-availability architecture.
d. Server Administration (SA): Managing and maintaining a large-scale server environment (Windows, Linux, Solaris) across physical and virtualized platforms (VMware). This includes patching, backup/recovery, and vulnerability management using tools (ACAS). e. Storage and Backup Administration (EMC2): Providing specialized expert Server Administrators with current certifications for EMC2 platforms. Personnel must be trained to an adequate level to obtain AFNET SCCM Level 3 rights. Duties include providing optimized configurations, implementing processes/procedures, and maintaining expert-level knowledge of Dell EMC storage platforms, backup and recovery products, and monitoring/reporting solutions to keep the Data Center running at peak levels. f. Cybersecurity Support: Providing Information System Security Manager (ISSM) support, managing Risk Management Framework (RMF) packages in eMASS to maintain Authority to Operate (ATO), and ensuring all deliverables comply with DoD and Air Force cybersecurity policies. g. Application Quality Assurance (QA): Providing dedicated QA support across multiple concurrent hardware/software initiatives. Responsibilities include comprehensive test planning; developing and executing test cases via tools like Team Foundation Server (TFS); managing strict User Acceptance Testing (UAT) documentation and deficiency thresholds; performing daily/weekly/maintenance system validations (including non-core hours); loading/testing electronic Technical Orders (TOs); supporting continuous process improvement (e.g., Art of the Possible); and assisting in providing documentation to obtain Authority to Operate (ATO). h. Configuration Management (CM): Executing test plans, validating application functionality, managing the change control process, and maintaining all lifecycle documentation. i. Business Intelligence (BI): Providing administration and report development using BI tools, QLIK and IBM Cognos.
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